
Questions?
We’ve got the answers!
I’m interested in booking! What’s next?
We typically like to schedule a 20-30 minute video chat with our potential clients, so that we can all get acquainted, talk about your event/session in more detail, and answer any questions you may have.
If you ultimately decide to finalize booking - we will then send you (1) a service agreement to review and provide e-signatures and (2) an invoice for your preferred photography package.
When are deposits/payments due?
Deposits are due at booking to secure date and are non-refundable. They are typically 25% of the total cost of the session.
Remaining total balance due before or day of session date.
What happens if I need to reschedule or cancel my session?
In the event that you need to reschedule a session, that’s totally fine! We just require a minimum of 14 days notice or additional fees may apply.
Please note that if you wish to cancel the session completely, the 25% retainer will unfortunately be non-refundable.
What is the turnaround time for photos?
The typical turn around time for most of our sessions is 2-3 weeks from the photoshoot date.
Elopement/Wedding packages with a ceremony + friends/family portraits, typically 3-4 weeks turnaround time.
How many photos will we receive?
Couples and Family Photoshoots - minimum 50 professionally edited high-res images
“Classic” SF City Hall Package - minimum 50 professionally edited high-res images
“Elevated” SF City Hall Package - minimum 100 professionally edited high-res images
“Timeless” SF City Hall Package - minimum 150 professionally edited high-res images
If you decide you want to add additional time to your session, you can expect an additional 50 edited images minimum.
How will the photos be delivered?
Photo galleries will be delivered via Pixieset, which is an online gallery hosting platform. We like to use Pixieset as it creates a nicely organized and personalized feel to your photo gallery. From there you can download all of your images and even share your gallery with friends and family.
Galleries will also have their own unique password to ensure privacy.
Where are you located and do you travel?
We’re based in Oakland, in the heart of the East Bay, but we’re happy to travel throughout the Bay Area. If you have a location outside the area in mind, let’s chat and see how we can make it happen!
Don’t see your question? Contact us!